Saxon's commitment to providing better document management solutions goes well beyond the sale. We strive to continually ensure your satisfaction by proactively maintaining your document management systems. Saxon's extensive service guarantee program, is designed to ensure reliability, flexibility and peace of mind when it comes to your business document management systems.

Features of the Service Guarentee Program: Total Care Maintenance Program: Saxon covers every aspect of your hardware investment, including all mechanical and electrical parts, as well as labor expenses. Connectivity: A Saxon Systems Engineer will dedicate up to 3-hours of support time for each connected Saxon system during system installation. Training: The following training is conducted upon installation of Saxon systems: Hardware Training - Saxon provides quality instruction on basic and advanced operations, troubleshooting and maintenance. Connectivity Training - Saxon provides comprehensive instruction for each installed system. Preventive Maintenance Program: Saxon has the software and systems in place to replace consumable parts at or before their expected yields, before problems occur. In addition, manufacturer-certified technicians do a complete inspection of system hardware on each visit. Loaner Guarantee: If your Saxon acquired equipment does not perform to manufacturers' standards or requires further evaluation at the Saxon Service Facility, loaner equipment will be provided at no additional charge. Replacement Warranty: If Saxon cannot maintain your Saxon acquired systems in good working order, equipment will be replaced with comparable systems for up to 5 years from installation (3 years for rebuilt systems). Upgrade and Enhancement Program: As part of our commitment to continuous innovation and the latest technology, Saxon allows its customers to upgrade to a similar or higher capacity system upon satisfactorily completing one-half the term of the agreement. Ongoing Service and Support: Saxon provides competitively-priced and timely technical and networking support upon request